Water Supply Updates - 12.45pm January 14th 2010

12.45 p.m - 14/01/10 - Water-off Update:Dalkey, Loughlinstown, Ballybrack, Dun Laoghaire

Due to critically low levels of water at Church Road reservoir, water supply in Dalkey, Loughlinstown, Ballybrack and Dún Laoghaire has had to be turned off for a period of up to 24 hours.
Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844.
We apologise in advance if you are unable to get through to the Water Services section as we are currently experiencing an extremely high volume of calls and emails. Staff are doing their best to respond as quickly as possible to all customer queries, and we appreciate your continued patience.
Please continue to check the Council's website for further updates, which will be posted as soon as available.

10.00 am - 14/01/10 - Water-off Update:Sallynoggin, Mounttown, Killiney, Dalkey

Water supply to Sallynoggin, Mounttown, Dalkey, and Killiney has had to be turned off because of critically low water levels at the Church Road supply reservoir.
Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844.
We apologise in advance if you are unable to get through to the Water Services section as we are currently experiencing an extremely high volume of calls and emails. Staff are doing their best to respond as quickly as possible to all customer queries, and we appreciate your continued patience.
Please continue to check the Council's website for further updates, which will be posted as soon as available.


Water Supply Updates - All Areas - 17:00 13/1/10

Water Off Blackrock.
Following an unscheduled interruption in supply this afternoon water supplies are currently being restored on a temporary basis to the Blackrock area. Water supplies to the Blackrock area will be severely curtailed from 21:00 on 13/01/10 until mid-morning on 14/01/10.

Water Restored : Kill Avenue, Abbey Road, Arnold Park , Oliver Plunkett Road, Ashgrove Estate. Water has now been restored to this area following the repair of a burst watermain.
Water Restored : Monkstown Avenue, Grove, Richmond Estate (all). Water has now been restored to this area following the repair of a burst watermain.

Water Restored :Silchester Park , Glenageary. Water has now been restored to this area following the repair of a burst watermain.

Update Sandyford Village/Enniskerry Road/Stepaside areas
Sandyford Village/Enniskerry Road/Stepaside areas will be on reduced water pressure
Areas affected include:
Sandyford Village, Belarmine, Hillcrest, Leopardstown Heights, Sandyford Hall, Cairnfort, Stepaside Park, St. Patricks Park Kilgobbin Heights, Kilgobbin Road, and Stepaside Village.
Please continue to conserve water and check the Council's website for updates.Kingston Area
Following a problem with the pumped supply, water is now being restored to the Kingston area, in particular the higher areas of Kingston. It may take some time for a full supply to be restored to all households.

Water Off : Gowrie Park, Glenageary Road Upper. The water supply to this area has been turned off to facilitate the repair of a burst watermain. It is anticipated that the restoration of supply will have commenced by 18.00.

Water Off : Dundela Park. The water supply to this area has been turned off to facilitate the repair of a burst watermain. It is anticipated that the restoration of supply will have commenced by 18.00.

Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844.

1.30 p.m 13/10/10 - Water Supply Update - Churchtown/Nutgrove Areas

Water supplies have been restored to the Churchtown / Nutgrove areas. However, the Council are aware that a number of roads have not yet had a restoration of water supplies in particular Hillside Drive , Landscape Road and Loreto area. The council are investigating the problems in these areas and will update this site as soon as further information is available.

1.20 p.m. 13/10/10 Water Off : Kill Avenue, Abbey Road, Arnold Park, Oliver Plunkett Road, Ashgrove Estate

Water Off : Kill Avenue, Abbey Road, Arnold Park , Oliver Plunkett Road, Ashgrove Estate. The water supply to these areas has been turned off to facilitate the repair of a burst watermain. It is anticipated that the restoration of supply will have commenced by 16.00.

1.10 p.m. 13/10/10 Water Off : Monkstown Avenue, Grove, Richmond Estate (all)

Water Off: Monkstown Avenue, Grove, Richmond Estate (all). The water supply to these areas has been turned off to facilitate the repair of a burst watermain. It is anticipated that the restoration of supply will have commenced by 16.00.

1.00 p.m. 13/10/10 Water Off : Silchester Park , Glenageary.

Water Off :Silchester Park , Glenageary. The water supply to these areas has been turned off to facilitate the repair of a burst watermain. It is anticipated that the restoration of supply will have commenced by 16.00.

12:15pm - 13/01/10 - Reduced water pressure -Sandyford Village / Enniskerry Road / Stepaside areas

Sandyford Village/Enniskerry Road/Stepaside areas will be on reduced water pressure until approximately 17.00 on 13/01/10.

Areas affected include:
Sandyford Village, Belarmine, Hillcrest, Leopardstown Heights, Sandyford Hall, Cairnfort, Stepaside Park, St. Patricks Park Kilgobbin Heights, Kilgobbin Road, and Stepaside Village.
Please continue to conserve water and check the Council's website for updates. Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844.

11.30 a.m. 13/01/10 - Sandyford Road and adjoining estates off it including Ballally (parts), Moreen and Kilcross estates, Ticknock Hill, Simons Ridge and adjoining estates.

The above areas will be without water until approximately 17.00 on 13/01/10. Please continue to conserve water and check the Council's website for updates. Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844

10.00 a.m. 13/01/10 Water Supply Update - Kilmacud, Mount Merrion, Stillorgan

Although water supply to Kilmacud Area including Mount Merrion, Stillorgan, and Kilmacud was restored for some hours last night, some houses still had little or no water. Water has been restored again this morning and it is hoped to have a continuous supply until 7pm this evening which should be reaching all houses in the area this morning.
Please continue to conserve water and check the Council's website for updates.
Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844

WATER UPDATE - 5:30pm - 12 January 2010

CURRENT UPDATE - As a result of record-breaking peaks in water usage in recent days, reservoirs in the Dún Laoghaire-Rathdown County Council area are at a critically low level. In order to recharge water storage and return to normal supply levels, Council Engineers are currently ‘throttling water supplies across the whole county. ‘Throttling’ means reducing the volume of water going into the network from the reservoir.

As a consequence most areas in the county will be experiencing reduced pressure and some premises may go without water for long periods of the day. The Council will try to maintain pressure during peak demand periods but may have to reduce pressure at other times. Localised temporary disruptions to supply may be experienced by consumers in all areas. While every effort will be made to maintain supplies at periods of peak demand this may not always be possible.

Water supply to the Dún Laoghaire Rathdown area has also been affected due to a large number of bursts. Crews are now working flat out to find and fix bursts to all affected water mains. However due to the high number of damaged mains, the repairs must be prioritised to fix the biggest and most disruptive bursts first.

"Restrictions will have to stay in place until regional water demand and the region's reservoirs return to normal levels" said Frank Austin, Director of Water & Waste Services. "In the meantime we are asking for the continued co-operation of the public in restricting their water usage as far as possible", he added.

ADVICE TO CUSTOMERS - Dún Laoghaire–Rathdown County Council are advising households and businesses across the County to remain on high alert in relation to water supply and to expect some level of interruption to their service over the coming days. Everything possible will be done to minimise the scale and duration of the disruption. Please continue to conserve supplies as far as possible. All homes will have 24 hour storage in their overhead tanks. Please do not store water in anticipation of any disruption as you will have adequate supply in your tank.

We wish to apologise to customers who may be experiencing delays in getting through by phone to our customer service staff in the Water Services section. We are asking members of the public to bear with us as our staff are dealing with an extremely high volume of calls and are responding to queries on disruption to water supplies throughout the day.

CONTACT US –
Customer Queries / reports of water mains bursts within office hours may be directed to: 01 205 4800
Customer queries outside of office hours may be directed to – 01 677 8844 or water@dlrcoco.ie
Please continue to visit our website regularly, where updates on the worst affected areas and our best estimate of when supplies may be restored, are being posted as soon as they become available.

4:45 pm - 12 January 2010 - Stepaside/Sandyford Area

Water supply to the Stepaside / Sandyford area has had to be turned off because of critically low water levels at the supply reservoir. Areas affected include:

Sandyford Village Belarmine Hillcrest Leopardstown Heights Sandyford Hall Cairnfort Stepaside Park Patricks Park Kilgobbin Heights Kilgobbin Road Stepaside Village Kellystown Ballyboden Pine Valley Edmondstown

The water will be restored between 5 - 7pm this evening and then turned off again. It is also hoped to restore the water between 7am - 9am tomorrow morning.
Please continue to check the Council's website for updates.
Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844.

4pm - 12 January 2010 - Churchtown/Nutgrove Area

Water supply to the Nutgrove area has been restored until 8pm this evening, and then it will be turned off again. It is also hoped to restore the water in this area between 7am - 9am tomorrow morning.

The areas affected include:
Nutgrove Avenue Braemor Road Loreto Avenue Loreto Park Upper Churchtown Road St. Nathys Camberley Elms Beaumont Drive Hillside Stratford Haven Orwell Road Whitebarn Road Landscape Gardens Oakdown / Nugent

Please continue to check the Council's website for updates.
Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844.

4 p.m - 12 January 2010 - Kilmacud Area

Water supply to Kilmacud Area including Mount Merrion, Stillorgan, and Kilmacud has had to be turned off because of critically low water levels at the supply reservoir.

It is hoped that water will be restored by 5pm, and turned off again at 8pm. It will also be restored between 7am - 9am tomorrow morning.

Please continue to check the Council's website for updates.

Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844.

3:15 pm - 12 January 2010 - Stepaside Area

Water supply to the Stepaside area, including Cairnfort and Kellystown, has had to be turned off because of critically low water levels at the supply reservoir.

The water will be restored between 5 - 7pm this evening and then turned off again. It is also hoped to restore the water between 7am - 9am tomorrow morning.

Please continue to check the Council's website for updates.

Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844.

3pm - 12 January 2010 - Blackrock Area

Water supply to Blackrock (Stradbook and Newtownpark Avenue only) has been affected due to a burst. Crews are working to rectify the situation as soon as possible, and please continue to check the Council's website for updates as to when water will be restored to this area.

Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844.

12:15 - 12 January 2010 - Nutgrove Area

Water supply to the Nutgrove area has had to be turned off because of critically low water levels at the supply reservoir. The areas affected include:

Nutgrove Avenue Braemor Road Loreto Avenue Loreto Park Upper Churchtown Road St. Nathys Camberley Elms Beaumont Drive Hillside Stratford Haven Orwell Road Whitebarn Road Landscape Gardens Oakdown / Nugent

The water will be restored between 5 - 7pm this evening and then turned off again. It is also hoped to restore the water between 7am - 9am tomorrow morning.

Please continue to check the Council's website for updates.

Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844.

WATER SUPPLY UPDATE: - 11/01/10

The critical water supply situation across the Dublin region is due to a combination of the numerous bursts in water mains caused by the recent freezing weather and increased demand. In Dún Laoghaire-Rathdown, the demand for water since the bad weather began has increased by 26%. Accordingly, the Council will be implementing a series of water conservation measures across the County from this evening.

Crews are now working flat out to find and fix leaks to all affected water mains. However due to the high number of damaged mains, the repairs may take some time to complete. Householders and businesses are now urgently requested to conserve water to the greatest possible extent (see tap-tips below) and to attend to any leaks on their own properties for which they have responsibility. The situation is under constant review and will be updated on the website on a daily basis.

Check www.taptips.ie for water saving tips and ideas including the following:

Keep a jug of water in the fridge to avoid running taps for cold water
Use a basin to clean your fruit and vegetables
Don't flush it all away - A third of water used at home is flushed down the toilet.
Be leak free - Fix any dripping taps, cisterns or pipes.
Only run full washing machines and dishwashers - Washing machines use up to 65 litres of water; dishwashers 20 litres.
Don't leave the tap running while brushing your teeth - save 7,000 litres of water a year.
Regular showers use 35 litres of water in 5 mins. Power showers use over 125 litres
Know how to turn off your water supply
Fill the kettle with enough water for your needs.

5 p.m. - 11 January 2010 - Nutgrove Avenue/Braemor Road and Surrounding Areas

Water supply to Nutgrove Avenue (Rathfarnam), Braemor Road and surrounding roads has had to be severely curtailed because of critically low water levels at the supply reservoir.

All customers will experience reduced pressure and many will have no water for a period. It is hoped to marginally increase pressure between 5 pm and 7 pm tonight. After that, pressures will reduce to be marginally increased early morning tomorrow. These timings are approximate as there will be a lag as the network refills.

The situation will be reviewed on Tuesday morning and updates posted on the Council website.
Customer queries during office hours can be directed to 205 4800 or outside of office hours 677 8844